Water Heater Blog - Water Heaters Only, Inc. Pleasanton

Commonly Asked Water Heater Questions

Speak To A Water Heater Pro 24/7 At In our over years of installing water heaters in Pleasanton, CA, we have come across many different situations in regards to the water heaters in this lovely city. Although most of the time when we go out to a job the customer is experiencing one of three … Read more

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Water heaters Only, Inc

5.0

Based on 144 reviews

review us on

Sagar Gandhi

20:24 11 Mar 25

Lucas was very detail in explaining the process & also very professional in doing the work. I would highly recommend him.

Steve Chang

04:32 03 Mar 25

Luis was exceptional!

Aaron Roach

18:14 24 Feb 25

Had a 20 year old water heater go out in the evening and spent a good chunk of the following morning shopping prices and availability. Water Heaters Only had a fair price and Lucas did a great job with replacing our old water heater with a brand new unit. I would definitely use them again and recommend them!

Ronald Carlston

20:57 22 Feb 25

Wes was on time and did a fantastic job very professional

David Bouchard

03:42 18 Feb 25

I called Water Heaters Only in the morning and their service technician, Lucas, was there about 2 hours later. About 90 minutes after deciding to replace the water heater the new unit was installed. It was amazing, compared to the other companies I contacted prior to calling W. H.O. It was the best call I could have made.

Dana M. Severn, Ed.D.

17:52 09 Feb 25

Sean was very polite and knowledgeable. He told me the job would take between 2-3 hours but he was done in about one and half hours. He was very quiet and clean!!

Alice Kuang

00:06 11 Jan 25

Heater broke in the evening, and next day, WHO already sent a technician out. Service was super fast!
Our technician Lucas is very friendly, knowledgeable, and helpful. Price is very reasonable, too. We are happy with WHO

Matt Traini

22:49 10 Jan 25

Wesley Cramer did an excellent job installing my water heater in Pleasanton. He was courteous, professional and knowledgeable. The company was very timely in my request for service as well. I would recommend to others.

Julia ONeill

00:26 21 Nov 24

Lucas , did an amazing job !! With waking up to broken water heater - called Water Heaters Only and they were able to schedule me this afternoon - they came right as expected with a “on our way” call . The water heater is done and very grateful for their quick and professional work ! Thanks again - Lucas is a true asset to your team !

Executive Base Network

17:45 11 Nov 24

Loni was fantastic! He installed our new water heater at our commercial building. Loni was professional, on-time and provided great customer service! We would highly recommend!

Stephanie Ferreira

02:42 05 Nov 24

Lucas was very friendly, through and left the area clean. He explained why I needed a new water heater mine was 26 years old. I would recommend him and your company without reservation.

Vignesh

01:51 01 Oct 24

We needed our heater replaced, and Lucas showed up exactly on time and was awesome. He replaced our heater quickly and also gave us a very clear rundown on regular maintenance and care.

Gary Rebman

15:43 18 Sep 24

I woke to find water in the garage from our 20 year old water heater that was leaking. I did a search for companies in the Tracy area that could replace the unit and was contacted by Water Heaters Only about 10 minutes later. I spoke with David who went over the companies history with me and provided a quote. I was impressed by the professionalism and thoroughness of the discussion to make sure they were providing the right service for me. The next morning their Technician Lucas arrived right on time. He quickly did an assessment and gave me a firm quote which included replacement of the shut off valve that was corroded and some replumbing of the overflow pipe that would be needed for the new heater. Lucas was very knowledgeable about what needed to be done and was a pleasure to talk to. The location of the water heater was difficult to access and I was impressed that he was able to complete the work in 2 hours. The job Lucas did was very professional and I couldn't be happier with the quality of the service I received. I would highly recommend Water Heaters Only for quick professional service and ask for Lucas, he was great!

John Luevano

20:54 15 Aug 24

Call was answered by a live knowledgeable human
Communication regarding time of arrival & techs name was great
Tech, Sean, was personable and professional. I would highly recommend this group

Virginia Spitzer

00:26 05 Aug 24

Lucas was very professional and did a great job.

bremon

22:06 29 Jul 24

Wesley did a great job. He arrived on time and did a very professional and clean install of the tankless water heater. He was very knowledgeable and was happy to answer all my questions!

Ben Gutierrez

03:03 25 Jun 24

Called Water Heaters Only after I realized that some badly soldered pipes had started to leak from the previous home owner's installation. Dan Chavez came and replaced our new water heater (correctly!). Was very professional and helpful. We're quite happy with our new water heater. Thanks!

Gregory Dallum

22:30 09 Jun 24

Lucas showed up exactly at the time promised. He performed a very clean install of a new water heater. He went about the job in a very professional and efficient manner. We have used Water Heaters Only a few times in the past and have always been very pleased with their work. Highly Recommended!

Karthik Chakkarapani

02:03 21 May 24

Lucas did an awesome job!! Thanks for fixing our heater!!

Hongda Zhao

03:12 16 May 24

I am very satisfied with the service. Sean and Wesley came early and explained everything clearly. Then, they worked through the lunch hour. The new water heater looks good and they even add a drain pan.

Rex Wui

19:26 04 May 24

Wesley was a true professional from start to finish. He did a quick and clean installation and answered all the questions we had. He also provided us long term care tips. Could not ask for anything more! Thank you!

Rosalinda Warner

23:55 29 Apr 24

Lucas did a great job. Will definitely recommend to my friends.

Tom Platoon

18:42 25 Apr 24

I returned home on 24 April 2024 to see water draining from my garage. My water heater had busted open. I called the repair name on my heater (Water Heater Specialists). They assigned David to the repair, and he made it to my home very quickly. He assessed the status and ordered a replacement. His knowledge and his care was greatly appreciated. And we were able to talk about the work and or hometowns to make it feel as if a good friend had come to replace my water heater. It was a bad day made great by David's work, skill and speed in replacing the broken Heater. Thank you David. Tom I

Cole Payan

01:47 16 Apr 24

Lucas was friendly and did a great job removing our old water heater and installing a replacement.

Muhammad Raza Khan

19:18 08 Apr 24

Lucas from water heaters only did a great job replacing my water heater. Highly recommended

Tom Philippe

20:12 02 Apr 24

Wesley was professional, courteous and efficient. We were very pleased with the result and so glad we decided to go with waterheatersonly. We will highly recommend them (and Wesley) to others!

Chris Bufkin

16:36 02 Apr 24

Lucas was helpful, answering all questions I had and was prompt and efficient doing his work. I appreciated his professional and courteous demeanor.

Mike

23:05 26 Mar 24

Came back from vacation only to discover the 10-year old water broke. Lucas showed up on time, and is professional . Because the way in which the tract builder constructed the space for the water heater, and the A/C next to it, I needed someone who explained how he was to go about installing the new one. That's important to me. And, I liked that the new 40-gallon unit is made in the Michigan, not over seas. I have no problems recommending Water Heaters Only.

Christian Rosales

19:43 25 Mar 24

Lucas was great. He showed up early in the time window given. He was no nonsense, get the job done kinda guy. I highly recommended him.

Cat Fi

01:56 18 Mar 24

I had to replace my water heater, it was leaking and it was too old to fix it. I called waterheatersonly, and got an approximate cost for a replacement. Luis came in the next day and did the job. It has been 3 months and I do not have any issue with the new heater. Thank you.

Pam Meissner

17:47 07 Mar 24

Wonderful experience!! Carrie got someone out to my house that day. Luis came exactly when he said and did a great job. I had hot water 30 minutes after he left.
I would highly recommend this company.

Archana Reddy

17:44 28 Feb 24

The professionalism exhibited by Wesley and the company was commendable. I recommend their services, if you’re in need of a new water heater or repairing services.

Jim Leek

06:53 29 Jan 24

Our old water heater sprung a leak on a Friday night, so we thought we'd be showering with cold water for at least the weekend, but Water Heaters Only showed up bright and early Saturday morning and fixed us up. We went for the cheap like-for-like replacement of our gas tank water heater, so it was quick and easy. The price was good as well.
Our technician was Wesley. He did a good job and was a pleasure to have around. Fun guy to talk to, and the new water heater works great.

Patrick Pickerell

01:23 25 Jan 24

Leaky water heater blues. Local Pleasanton plumbers out 3-4 days. Water Heaters Only confirmed same day service and within 2 hrs Wesley the installer showed up. Job was done promptly and expertly.

OnTour

21:43 14 Jan 24

Lucas, the tech, was prompt, courteous and informative. Great job. Thank you.

Lee Ann & Michael Garrity

21:54 01 Jan 24

Lucas was awesome. Thank you

Jason Victor

21:03 26 Dec 23

Wesley is an excellent person and worker that came on time did his job quickly and very well! Would defiantly use Water Heaters Only again and recommend to everyone. Thank you!

Mike (Mike)

21:27 24 Dec 23

Lucas is totally awesome with quality and professional work!! Saved our Christmas as our water neater blew out on Christmas Eve!! Wow I was totally stressed but he showed up within an hour and changed out our water heater no problem. We're back in business and are very happy with the whole experience, thanks!!!

C T

19:44 22 Dec 23

I told them what was wrong over the phone, they asked me to try lighting the pilot myself, and it totally worked! Thank you so much! I will definitely be calling them with whatever water heater issues I might have!

Michael Lopez

17:30 06 Dec 23

Wesley was an excellent technician and walked me through all the steps he was taking to fix the water heater. He changed my pipes and valves that were leaking and they look and work great. Very professional technician and company. Highly recommended if you need a new water heater. Bravo Zulu!

Jim McCauley

17:54 27 Nov 23

We were extremely pleased with the water heater and the service we received from Water Heaters Only.
The service technician Wesley was amazing he was knowledgeable experienced answered all of our questions and installed the water heater
Perfectly. He is a true asset to Water Heaters Only, and will recommend them to all my friends and family.

Brian Hufford

01:17 15 Nov 23

Paul Sargenti

16:31 08 Nov 23

Water Heaters Only did a great job with competitive pricing and scheduling a timely installation. Our job required the installation of a standard 50 gal tank and a huge 100 gal tank in a very tight environment. Wesley and Lucas did a very professional job and were creative in solving site problems with the installation. Don't hesitate to contact these folks with your water heater needs.

Ramin Bet-Yonan

22:04 22 Oct 23

Service was provided by a friendly and knowledgeable technician that cared about the customer to explain questions and concerns in detail.
Thank you

dan jaskolski

16:08 16 Oct 23

A tech arrived as promised on a Sunday afternoon. The tech, Lucas, was knowledgeable, prepared and excellent at communicating what needed to be done. He quickly installed a new water heater and also installed an overflow pipe through our cabinet that had not previously been installed. Very pleased with the company, service and value.

Pamela Gooby

22:52 26 Sep 23

Debbie Anzilotti

14:47 21 Sep 23

Wesley was awesome

Neal Sirota

04:13 07 Sep 23

Our water heater broke on a Tuesday evening. “Water Heaters Only” was quick to respond that night. They were able to make a service appointment for us the next morning. Their service man Lucas arrived on time .. Lucas even called when he was on his way. Lucas was very knowledgeable and courteous. Lucas gave us a good price and was very clean and thorough with his work! .. Lucas did a great job and explained all the service/labor warranties .. Thanks Lucas and thanks Water Heaters Only !!

Thomas Grossmann

19:14 25 Aug 23

Wesley and Luis did a great job

Kejia Wu

23:51 16 Aug 23

Lucas did a pretty good job replacing my defective heater.

Marty Sborov

01:20 16 Aug 23

Lucus came on weekend call and gave us a quotation for a water heater. He was knowledgeable, had suggestions convinced us to go with two water heaters and returned three days later to install. We were very pleased with the work.

Leslie Rundle

22:36 11 Aug 23

Thank you for the new water heater! Lucas was awesome!!! He was fast, kind, knowledgeable, clean, and qualified! Thank You!!!! Linda was also extremely helpful!!! Thank you both for your patience!

John Elmer

22:13 09 Aug 23

Wesley took the time to do the install correctly and get the plumbing looking the way way I wanted it to look. Excellent service call by knowledgeable water heater and recirculation pump technician.

Judie Reed

21:45 01 Aug 23

Lucas the technician was very friendly, knowledgeable and efficient.

C LUX

18:47 04 Jul 23

Wesley did an amazing job from calling us to say his arrival time all the way through installation of our new water heater. Water Heaters Only is a five star company.

Clint Taylor

17:12 15 Jun 23

The website holds true, they are very well priced, experienced, responsive, professional and friendly. I called in the morning, Wesley was on-site late morning to assess and quote for replacement, and Wesley and Curtis installed that afternoon! Wesley and Curtis were friendly and professional and did a very nice job installing and leaving the area nice and clean. They answered all my questions before they left and we are happy customers!

Stephen E. Wright

22:28 22 May 23

Lucas did a relatively quick 'n clean installation of our new water heater after our last one, installed in 2006, started leaking. He did a great job of describing the new model, the warranty, expected time to be finished and price. The price was actually reduced by $150 because it took less time/work to be installed. Thanks, Lucas!

Chris Madsen

18:18 07 May 23

Two important details with this 5-star review:

The estimate was literally in the middle of the "it will cost between X" amount! I don't think I've ever had an estimate so on the nose.

Secondly, the technician they sent, Wesley was communicative, polite, professional, and most importantly to me, he explained things clearly - from bringing our installation up to code, to showing me the how-to of my water heater.

I would highly recommend Water Heaters Only!

Randy Norris

18:56 22 Feb 23

I'm extremely pleased with the service received from technician, Wesley. His evaluation of our water heater issue was spot on. He explained the problem and what his corrective action entailed. Wesley was extremely professional, courteous and personable.
Great responsiveness! Great service!
Thank you very much Wesley and Shaun.

Peter

05:18 12 Feb 23

Five Stars
Lucas from Water Heaters Only called me about 20 minutes before arriving and well with in the time window given. He arrived on time, explained what steps he would follow and asked if I had any questions. He started in and kept busy the entire time. When he finished he reviewed, lighting process, draining as need and how to adjust the temperature. He then asked if he needed to explain anything else again or if I had any questions.
I felt very comfortable through the whole process. I would recommend Lucas and Water Heaters Only to anyone needing Water Heater repair or replacement.

Kierra Aponte

21:28 22 Jan 23

We were told we had to have our water heater replaced. We called and got a quote and we were able to get a appointment for installation the next day. Loni came to do the replacement and he was knowledgeable, worked efficiently while making everything up to code for us. Loni also made sure to explain everything to my grandma and didn't mind her asking questions. We would highly recommend Water Heaters Only if you need any work or replacement on your Water Heaters. Also highly recommend Loni as an amazing tech.

Ken Clark

22:18 06 Dec 22

They (WHO) installed my previous water heater 15 years ago ... It was still working but it has passed its life expectancy. I called to replace it. They had an opening the following day. Lucas, technician, called within the window and arrived on-time. very professional and friendly (Five stars)

David Jeppson

05:16 27 Oct 22

I called Water Heaters Only to get a cost estimate for replacing my 20 year old water heater. They asked me for the details of my old heater, and then gave me the likely price range. I called a couple more places to make sure the price was in range and then called back and scheduled an install date. Loni, the technician knew exactly how to handle all the issues that came up like the drain valve being clogged up with 20 years of mineral deposits. He didn't balk when I wanted to save as much of the draining water as possible in barrels and buckets to dump on my garden instead of just letting it run down the street. He had the whole job done in just a couple of hours. The new heater is providing nice hot water at the lowest temperature setting. If my new heater wears out( hopefully not for another 20 years), I would call Water Heaters Only again.

Cindy Clark

21:39 22 Oct 22

Lucas arrived on time and performed the water heater replacement quickly and efficiently. He explained everything, and he was very pleasant and down to earth. I was also very impressed by the responsiveness of Water Heaters Only - I called late Friday, and my water heater was in by mid-afternoon Saturday.

fargone -:-

21:59 04 Oct 22

My technician was Lucas. He was patient as I was asleep. He waited about 3 minutes at the front door. He greeted me with a smile. Gave me the estimate which I thought was responsible but painful. He was knowledgeable with the few questions that I asked. He completed the job in the estimated time he told me. He left the area he was working in as clean or better than it was to begin with. I am fully satisfied and will recommend WHO to friends and neighbors. P.S. called WHO at 5:30 am and was able to get Lucas out to me before noon the same day.

Eden Ans

02:15 04 Oct 22

My landlord called Water Heaters Only in the morning and I had a new water heater in the afternoon. Lucas arrived promptly toward the beginning of the window of arrival. The service was excellent;, prompt, courteous and professional. Lucas was pleasant and personable and did a great job!

George Mon

04:48 28 Aug 22

Called Water Heaters Only in the morning. Water heater was installed by the afternoon by Lucas. He was very professional and definitely knew what he was doing. Job well done!

tina kastoras

22:03 08 Aug 22

Amazing service by Lucas.
Professional, punctual and very thorough.
Showed me how my new water heater works.
He is a great asset to your company.

Alex Huang

20:00 07 Aug 22

Called this morning to make an appointment to replace the old water heater. Lucas came around 11:00am. Got the job done professionally. Lucas is really awesome. Really recommend WaterHeatersOnly. Lucas, thank you.

James Villanueva

19:33 07 Aug 22

Excellent service from their service Technician (Peni B). Peni arrived on time per schedule. He was very knowledgeable and performed the installation cleanly and within the estimated completion time. He was both professional and very personable at the same time. Would definitely recommend WaterHeatersOnly to others.

Cathy Silva

02:02 04 Aug 22

Paul the phone representative was helpful in explaining the process. I was able to schedule a same day appointment for an installation of a new water heater. Doniel was the service technician who arrived within the schedule time. He explained the process, we signed the contract, and Doniel went right to work! He completed the install within the time he said. Doniel was professional and curteous. A genuine pleasure to meet him! Had hot water a short time later!

Keli Morrison

00:14 16 Jun 22

Doniel was the installer. He was very professional and informative. He worked us into his schedule so we would not have to wait til the next day. Thank you Doniel!!! Great job!!!! Very much appreciated!!!!!!!!!
Keli

Sreeni Ramanujam

23:08 13 Jun 22

Amazing Technician - Donie. Very helpful .Very detailed oriented. Explained the functionality . Highly recommend him

Susan Sikes

21:55 02 Jun 22

Good experience overall... easy scheduling, and then John showed up on time and enthusiastically answered all our questions. He carefully made the necessary upgrades to make sure we were up to current code and obviously has a good work ethic. Price was about the same as other installers I called, and was within the price range I was quoted on the phone, with no surprise charges.

Alexis Culbreath

21:17 02 Jun 22

Steve was extremely friendly, helpful and knowledgeable. He communicated with us in a very timely manner. He was calm and patient despite our little dog objecting loudly to the presence of a stranger in our garage. He did a very professional job, leaving the area much cleaner than he found it!

bolty lol YT

21:44 10 Dec 21

The technician, Lucas was very professional and courteous. He did a great job on the installation and in a timely manner. Would definitely recommend
this company to others.

Chris Francioch

20:14 29 Oct 21

Mack was great! Very professional and provided excellent workmanship. Thank you!

Douglas Parker (US)

20:54 25 Sep 21

Lucas was on-time, professional, polite, efficient and cleaned up after removing old / installing new water heater. Great experience and would use again.

Cynthia Lafferty

00:16 25 Sep 21

Mack was very knowledgeable, professional, friendly and did an excellent job replacing our leaky water heater

Gene Jordan

20:35 21 Sep 21

Just had a terrific experience with this company. The people on the phone were courteous and professional and Mack the installer did a terrific job installing the new water heater. I've replaced my own water heaters in the past but just didn't feel like doing it this time. I was concerned that someone other than myself would cut corners or do the job less better than myself. Boy was I wrong. Mack was a gentleman to have in our home and he didn't miss a beat. Everything was done professionally and he didn't miss anything. I am very pleased with the experience. Thanks Mack and team!!

todd mcdermott

22:11 30 Aug 21

Peni was early and very helpful with all
Of our questions.

Bud Arrowsmith

01:34 31 May 20

Mack was the Technician who installed a new water heater. He arrived on time, performed a very professional installation, and answered all my questions. Awesome experience, I highly recommend this company and this technician.

David Clarke

20:56 12 May 20

Doniel did a GREAT job installing our new water heater - it was a tricky installation and he didn't complain once. Great attitude. Water Heaters Only were so responsive. Less than 5 hours from broken water heater to brand new. I am thrilled. Thank You!

Bisquit Wong

22:07 02 Apr 20

Technician PeniB is nice and professional, response time is fast from its call center to have appointment made. Timely to the service.

Randy Schmidt

21:20 20 Feb 20

Doniel did a great job! He called me early to let me know he was in route. He replaced the water heater very quickly and professionally! He was very courteous and friendly! Happy customer!

Frank Royer

22:00 19 Feb 20

Beni B put in a new heater and did a great job. He was on time, friendly, neat and fast. Very professional.

Mike Lamadrid

20:04 29 Jan 20

Quick response, great customer service, very professional tech, outstanding workmanship, took 2 hours to remove and replace water heater, left area clean and neat. Very satisfied!

David Brown

04:34 07 Jan 20

Outstanding. Called Sunday night - new water heater installed Monday morning. Beni showed up on time with the WH and all the tools/equipment and many yrs of skill to take on any level of job. Took only 2 hrs, including his addressing all my extensive questions.
Best Appliance/hvac/etc experience.

Mary Suter

03:52 02 Jan 20

The installer was very informative and explained what I needed clearly. Did a GREAT job in a very timely manner- cleaned up everything and the water heater is beautiful ( if they can be ????)

Glenn Polanco

05:21 12 Dec 19

Excellent customer service. Technician (Beni) arrived on time, was very knowledgeable and completed the job in less than 2 hours. He made some improvements to the prior installation which will now allow me to drain the water heater properly when needed. Would highly recommend Water Heaters Only.

Kevin Brown

21:13 27 Nov 19

Entire team from office staff to installation team was great. Had Beni and Loni install a tankless and they did a wonderful job. It has been a couple of weeks now and everything is going well. Has been a good experience for our family. Thanks to Water Hearter Only!!

Raymond Miller

20:18 15 Oct 19

Technician arrived on time. I explained what I needed to be done and he went about his work. He did a professional job and left the work area clean upon completion. I’ve used Water Heaters Only in the past and they do EXCELLENT work. If you need a water heater I would recommend them without hesitation.

Cheryl Hunter

01:45 14 Oct 19

Well, initial customer service was great, they scheduled me asap for a leaking water heater that was 16 years old. However, there was a scheduling mix-up and they didn't show up and couldn't find my call in their records... forgiving them tho because I know their electricity was down (along with their whole area) the night I called them. So they rescheduled asap and nice guy showed up about an hour after I called, seemed like he knew what he was doing. Suddenly water is POURING out of the heater and he asks me to take over for him (he was holding a bucket under outpour) so he could turn water off. He found my main water supply and turned it off fairly quickly. My small laundry room flooded but fortunately water heater was right by back door on ground floor and I was able to toss buckets of water outside the open door and also fortunate that it barely reached my carpet outside laundry room. He helped get water out and dry everything, gave me a decent discount on the whole service, and in the end it turns out the builders of my home had put a faulty shutoff valve in the original water heater (there was no shut off mechanism in it!) He did however bump into my wooden gate in So I am giving them 4 stars even tho the whole thing was stressful, he did his best and in the end it wasn't his fault. New water heater seems great.

Min Tun

18:19 16 Aug 19

Quite happy with their service! Our initial installation of the water heater was done back in October 2018, but we had a problem with our recirculation pump recently. Since the first installation, Beni was professional, knowledgeable and very pleasant. He came out again for my circulator, found the problem right away and replaced it within one hour. This service was done the next day after calling the customer service!

Thanks Beni!

Bruce Hubbell

17:29 14 Aug 19

Customer service was top notch beginning with the initial call to corporate to get an appointment scheduled for the following day. The service technician Beni was fantastic and completed the task of installing a new unit (which he had on his truck) with remarkable efficiency. Would not hesitate to recommend "Water Heaters Only".

suki yee

19:39 09 Dec 18

I am glad both 800# Rep & Installer took time to "educate" me about difference between W.H.Only and big box stores like Lowe's & Home Depot. W.H.Only will stand behind their work 365 days *beyond installation date* while big box stores will have a plumber Remove & Install new water heater, period.

I find Benny the Installer to be Honest, Knowledgeable & Thorough -- Thumbs UP!!! the 800# Rep was Paul (to best of my memory.)

Installation date was 12/4/2018

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